MIRRA
Help Center
Answers to the questions we hear most. Can't find yours? Email mirra@eversince.io — we reply within 2 business days, usually much faster.
Your sketch & reading
How fast will I get my sketch and reading?
Instantly. As soon as your payment is confirmed, your portrait and full written reading unlock on the next screen and stay available on your account page.
How is my sketch created?
Your quiz answers shape every element: your preferences, your emotional profile and your birth date all feed the artistic engine that draws your portrait and writes your reading. Each sketch is generated individually — no two are the same.
Will I recognize my soulmate from the sketch?
Mirra is an entertainment experience based on your answers. Many members tell us the resemblance surprised them, but no one can promise the future — treat your sketch as inspiration, not prediction.
Can I download and keep my portrait?
Yes. Your portrait is yours to download from your account page and keep forever, even after your subscription ends.
What is the “When & Where” report?
An optional one-time report ($4.99) with personal insights about how and when your paths might cross. If you purchased it, it appears in your account alongside your reading.
What is the “In Real Light” realistic portrait?
An optional one-time add-on ($4.99) that develops your sketch into a realistic, AI-generated portrait of the same face. It appears next to your sketch in your dossier. If we can’t generate it, you’re refunded automatically.
Can I retake the quiz for a new sketch?
Each account holds one active portrait. If you would like a fresh start, write to support and we will help you reset your quiz.
Subscription & billing
How does the $1.00 trial work?
The $1.00 unlock is charged immediately and starts a 7-day trial of the Mirra membership. Unless you cancel before the trial ends, it converts into a monthly subscription at $19.99/month. The renewal date is shown at checkout, in your confirmation email and on your account page.
How do I cancel my subscription?
In one click, anytime: open your account page and choose “Manage billing”. Cancellation takes effect at the end of the period already paid — no fees, no phone calls, no questions. Your portrait stays downloadable afterwards.
I was charged after canceling — what now?
A charge made after a confirmed cancellation is always refunded. Email support from your account email with the date and amount of the charge and we will fix it quickly.
How do refunds work?
Purchases are generally non-refundable because your content is delivered instantly, but we review every request individually within 30 days of the charge, and billing errors are always refunded. See the Refund Policy for full details.
What payment methods can I use?
Credit and debit cards, plus Apple Pay and Google Pay where available — all processed securely by Stripe. We never see or store your full card number.
What will appear on my bank statement?
Charges appear under the Mirra name. All charges are processed in US dollars; if your card uses another currency, your bank sets the exchange rate and may add its own conversion fee.
Account & sign-in
How do I sign in?
Mirra is passwordless. Enter your email on the sign-in page and we send you a secure one-time link — click it and you are in. No password to remember, none stored.
I did not receive my sign-in email
Check your spam or promotions folder first, and make sure you typed the address used at purchase. Links expire quickly, so request a fresh one if a few minutes have passed. Still nothing? Write to support and we will get you in.
Can I change my email address?
Yes — contact support from your current account email and tell us the new address; we will verify both and switch your account over.
How do I delete my account and data?
From your account page, the delete button permanently removes your profile, answers, portrait and reading — a real deletion, effective immediately. Billing records we must keep by law are retained as described in the Privacy Notice.
About Mirra
What is Mirra?
A personalized entertainment experience: a quiz about you and your idea of love, turned into a hand-drawn-style portrait of your soulmate with a written reading of their personality, love language and the story of how you might meet.
Is my data private?
Yes. Your answers are used only to create your content, stored encrypted, never sold, and protected so only your account can access them. Details are in the Privacy Notice.
Who is behind Mirra?
Mirra is built and operated by EVERSINCE, a French company registered in Bourges (RCS 999 875 461).
Still need help?
Write to mirra@eversince.io from your account email so we can find your purchase quickly. For anything billing-related, include the date and amount of the charge. You may also want our Refund Policy, Terms & Conditions or Privacy Notice.