Refund Policy

Last updated: July 14, 2026

1. The short version

Because your portrait and reading are personalized digital content delivered the moment you pay, purchases are generally non-refundable. That said, we review every request individually and at our sole discretion may grant a refund where it is fair to do so; asking never hurts, but a request does not guarantee an outcome. Billing errors on our side are always refunded. Nothing in this policy limits your statutory rights.

2. What each charge covers

• $1.00 trial unlock: charged immediately and delivers your portrait and reading instantly. Because the content is supplied on purchase, this fee is generally non-refundable once the content has been delivered.
• $19.99 monthly renewals: the simplest way to avoid an unwanted renewal is to cancel before your renewal date (one click, from your account page); the date is always shown there and in your confirmation email. If a renewal slipped through, contact us promptly: we look kindly on requests made shortly after the charge, especially when the account was not used after renewal.
• One-time purchases(such as the $4.99 “When & Where” report or the $4.99 “In Real Light” realistic portrait): delivered instantly, so generally non-refundable once delivered. If a realistic portrait fails to generate, the charge is refunded automatically.

3. Always refunded

We always refund duplicate charges, charges made after a confirmed cancellation, and purchases where a technical failure on our side prevented delivery of your content and we could not fix it within a reasonable time.

4. Your statutory rights

If you are a consumer in the EU/EEA, the 14-day withdrawal right and its waiver for instantly delivered digital content are described in section 7 of our Terms & Conditions, and you always keep the French legal guarantee of conformity: if the service is defective or not as described, you are entitled to have it brought into conformity, or to a price reduction or refund. Consumers elsewhere keep any equivalent non-waivable rights under their local law. This policy never reduces those rights.

5. How to request a refund

Email mirra@eversince.io within 30 days of the charge, from your account email address, and include: the date and amount of the charge, the last 4 digits of the card if you have them, and the reason for your request (with any supporting details). We reply to every request, usually within 3 business days.

6. How approved refunds are paid

Approved refunds are issued only to the original payment method used for the purchase; we cannot send a refund to a different card, account or payment service. If the original card has expired or been canceled, the refund is still sent to that card and your bank will route the funds to your current account, following its own procedures. Once issued on our side, refunds typically appear on your statement within 5–10 business days depending on your bank.

7. Currency and conversion fees

All Mirra charges are processed in US dollars (USD). If your card is denominated in another currency, the exchange rate is set by your bank or card issuer, which may also apply its own international-transaction or conversion fees. We do not charge conversion fees ourselves, we have no control over your bank's, and such fees are not refundable by us. Refunds are likewise issued in USD, so a small difference may appear in your currency if the exchange rate moved between charge and refund.

8. A word on chargebacks

If something looks wrong on your statement, please contact us before disputing the charge with your bank: we resolve almost every issue faster than a dispute does. We reserve the right to contest chargebacks we believe to be unfounded and to suspend accounts engaged in payment abuse.

9. Contact

EVERSINCE — Rue François Coillard, 18000 Bourges, France · RCS Bourges 999 875 461 · mirra@eversince.io